1. Refunds for Digital Services
Since our services are delivered digitally and become available immediately after purchase, refunds are only possible under the following circumstances:
- Technical issues on our side: If you cannot access the purchased product due to technical problems and we fail to resolve them within 48 hours after your notification, we will issue a full refund.
- Accidental purchase: If you bought the wrong product by mistake, please contact us within 24 hours, and we will assist you with a refund or exchange.
- Duplicate purchases: If you accidentally paid twice for the same product, contact us within 7 days to request a refund for the duplicate order.
- Failure to deliver access: If we do not provide access to the product within 3 business days after purchase, you may request a full refund.
Refunds due to dissatisfaction with the content or results are not provided, as the product is accessible immediately after payment.
2. How to Request a Refund
- To request a refund, please contact our support team at info@m-s-l-group.org, providing your order number and reason for the request.
- We process refund requests within 7–10 business days.
- Refunds will be issued to the original payment method.
- Requests not meeting the above conditions may be declined.
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